Return & Refund Policy

Last Updated: June 2026

At GoWildNorth, we are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined in this policy.

Return Period

Customers may request a return within 14 calendar days from the date of delivery.

Eligibility for Returns

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned with original packaging, accessories, manuals, and included components where applicable.
• Be accompanied by proof of purchase or order confirmation.

Products that are used, damaged by misuse, altered, incomplete, or returned without required components may not be eligible for a refund or exchange.

How to Request a Return or Refund

To initiate a return or refund request within 14 days of receiving your order, please contact the GoWildNorth Returns Team using one of the methods below:

Email:
return_refund@gowildnorth.com

Phone / WhatsApp:
+971 50 346 3317

Please include the following information:

• Order number
• Customer name
• Reason for return or refund request
• Photos of the product if damaged, defective, incorrect, or received in unsatisfactory condition

Once your request has been reviewed, our team will provide return authorization and detailed return instructions if applicable.

Return Address

Approved returns should be sent to:

GoWildNorth Returns Department
7A Street, Al Nahda 2
Dubai, United Arab Emirates

Please do not return products without first receiving return authorization from our support team.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We may request photographs or additional information to verify the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, store credit, or refund.

Return Shipping

For approved returns that meet the conditions outlined in this policy, the cost of return shipping will be covered by GoWildNorth.

Customers should contact our Returns Team before sending any item back so that appropriate return instructions can be provided.

Depending on the location and circumstances of the return, GoWildNorth may arrange collection through its own delivery network or an authorized courier partner.

Inspection of Returned Products

All returned products are inspected upon receipt. Refunds or exchanges are subject to verification that the returned item meets the conditions outlined in this policy.

Refund Processing

Once the returned item has been received and approved, refunds are generally processed within 7–10 business days.

Refunds will be issued to the original payment method used for the purchase whenever possible.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.

Exchanges

Eligible products may be exchanged for the same item or an alternative item of equal value, subject to stock availability and approval by GoWildNorth.

Non-Returnable Items

The following items may not be eligible for return:

• Products damaged through misuse, neglect, or improper handling.
• Items returned without original accessories, packaging, or components.
• Products specifically marked as non-returnable at the time of purchase.
• Personal-use, hygiene-sensitive, safety-related, or consumable products where return restrictions apply.

International Orders

For orders delivered outside the United Arab Emirates, return eligibility, shipping procedures, customs duties, taxes, and processing times may vary depending on the destination country and local regulations.

Policy Updates

GoWildNorth reserves the right to modify or update this Return & Refund Policy at any time. Any changes will become effective upon publication on this page.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

GoWildNorth
Business License: 12713563
Address: 7A Street, Al Nahda 2, Dubai, United Arab Emirates

Phone / WhatsApp:
+971 50 346 3317

Refund Requests:
return_refund@gowildnorth.com

Customer Support:
customer.support@gowildnorth.com

Alternative Email:
gowildnorthuae@gmail.com